Appointments

 

Please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Request an Appointment

Urgent Appointments

All appointment requests are now reviewed by our Clinical Assessment Team (CAT) whether you contact us online, by phone or in person. 

Request an Appointment

All appointment requests, are reviewed by our Clinical Assessment Team (CAT) whether you contact us online, by phone or in person.

The information you provide will help the team choose the most suitable care to help you. This could be an appointment within Bay Medical Group or by actively signposting to the right services to meet your care needs. 

Please tell us if you need an interpreter and/ or if you have any other access or communication needs. Where appropriate, we offer telephone, video consultations and face-to-face appointments.

To request an appointment

The quickest and easiest way to contact the practice is using one of our online methods below:

  1. Download the NHS App
  2. Request an appointment online

Alternatively, you can contact the practice by:

  • Telephone: 01524 235 900
    • Select option 1 for Long Term Conditions Review (8am to 5pm)
    • Select option 2 for immunisations (8am to 5pm)
    • Select option 4 for urgent appointments
    • Select option 5 for all other routine appointments and other enquiries
  • Come into Practice – If you prefer to come to the surgery, you can still do this and our Patient Advisor team will be able to help you complete the form.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Bay Medical Group is proud to provide a dedicated home visiting service for our patients who are housebound or those who live in a care home.

All requests for visits are assessed on the same day we receive them by a clinician, and we ask these are received no later than 4pm but ideally as early as possible in the day to allow us to plan providing appropriate care in a timely fashion. Not all requests for visits will require a visit and may be dealt with over the phone if this is safe.

To request a Home Visit

  1. Download the NHS App
  2. Request an appointment online
  3. Telephone: 01524 235 900

We consider someone to be housebound if they are unable to leave their house (even for shopping), with the exception of hospital appointments using patient transport. There are of course occasions where someone is suddenly unwell and unable to come to an appointment as they usually would, and this is assessed on a case-by-case basis. 

Unfortunately, we cannot provide home visits for convenience purposes. In general, it is preferable that our patients are seen in the surgery where we have facilities to make the most thorough and appropriate assessment. 

Change or Cancel an Appointment

If you cannot attend your appointment, please let us know.

Missing your appointment without canceling can cause problems for other patients and disrupt the smooth running of our practice. This can lead to:

  • Longer waiting times
  • Waste of resources
  • A risk to others' health
  • and frustration for patients and staff

Ways to cancel

  1. If you have received a text reminder on your mobile phone from Bay Medical Group, and you cannot attend, just reply CANCEL to this text.
  2. Telephone the surgery on 01524 235 900 and press the dedicated cancellation option number 6.
  3. Cancel through the NHS app – Just go to the Health Tab > then click on cancel my GP appointment or reply with the word CANCEL to your appointment text reminder we sent to you. 

Out of Hours

Enhanced Access

Early Morning/Evening Routine/Weekend appointments

Ideally suited for those that work full time, we offer early morning (from 7:30am) and evening (up to 8pm) appointments Monday to Friday.

We also offer appointments on a Saturday 8am to 5pm.

 

Urgent Treatment Centre (Minor Illness & Minor Injury Service)

Based within Morecambe Health Centre, the service is run by highly qualified Nurse Practitioners and a GP on a daily basis. Any minor injuries occuring in the last week, X-Rays facilities are here too.

To book an appointment call 111.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Care Quality Commission
Overall Rating: Requires improvement

Heysham Primary Care Centre
Middleton Way
Heysham
LA3 2LE

Telephone: 01524 235 900

Morecambe Health Centre
Hanover Street
Morecambe
LA4 5LY

Telephone: 01524 235 900

West End Medical Practice
1 Heysham Road
Morecambe
LA3 1DA

Telephone: 01524 235 900

York Bridge Surgery
5 James Street
Morecambe
LA4 5TE

Telephone: 01524 235 900

Westgate Medical Practice
Braddon Close
Westgate
LA4 4UZ

Telephone: 01524 235 900

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