Contact Us Online

1. Open the link from our practice website (there's no need to download an app or create an account!)
2. Select either admin or medical request
3. Confirm this is a non-urgent request
4. Write the request to the practice, giving as much information as possible
5. Tell the practice how you want to be contacted
6. Enter your details
7. Press submit!

You can use Accurx by clicking the link shown above on this page.

This is an additional service that works alongside our current phone system and you will still be able to call into the practice as you can do at the moment.

For medical queries, it will take 5 to 7 minutes. For administrative or simple issues, it is shorter

Examples of admin issues are:

• To ask about recent test results, to request or ask about a fit note (formally sick notes)
• Change of contact details such as a mobile number

All requests will be acknowledged within 2 working days

The surgery will contact you as you requested either by text, email or a phone call. You may be offered an appointment or advice, to arrange care from an appropriate healthcare service in the community that we work with, such as a social prescriber, pharmacist, or nurse

We will still be offering the same phone access or face-to-face contact with our patient advisors we are happy to help in the usual way.

There is an option to specify which clinician the patient would like to see. We will try to meet this request, availability permitting.

There is a section on the form where you can tell us the times that you aren’t available, which our team will try to avoid when getting in touch with you.

The non-urgent medical request form is available during working hours only. But will not be accessible during weekends and evenings, this is for patient safety. The admin request forms will be available 24 hours a day but will only be reviewed and actioned during working hours. 

Yes, you can submit the form on behalf of the patient, there is an option within the form to do this. Please ensure you complete both sections for yourself and the patient. We cannot discuss anything about another patients medical history with you without explicit consent from them.

This service is for patients registered with Bay Medical Group. If you are staying in the area temporarily and require advice, please contact us on 01524 235 900 or call into one of our surgeries.

Any request you submit will be saved to your record so that whoever calls you or sees you about your query has your information to hand.

You can still use the contact form if you don’t have a mobile phone, you just need access to the internet such as on a computer or tablet device. You do need to provide a contact number of some kind, but this could be a landline if you don’t have a mobile phone.

For those with access to a mobile phone or internet, the new online form will be a more convenient way to contact the practice, which should free up our phone lines for those who really need it – especially those who cannot access the internet for whatever reason.