Feedback and Complaints

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practices.

If you'd like to leave a review, please do so on the NHS website by selecting your practice below:

• Leave a review for Heysham Primary Care Centre or you can see what other patients have said about us here
• Leave a review for Morecambe Health Centre or you can see what other patients have said about us here
• Leave a review for West End Medical Practice or you can see what other patients have said about us here
• Leave a review for York Bridge Surgery or you can see what other patients have said about us here
• Leave a review for Westgate Medical Practice or you can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

See the full report