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Repeat Prescriptions
Repeat prescriptions are medications which your doctor would like you to continue on a regular basis.
- The GP practice takes up to 48 hours to process prescriptions (this does not include weekends and bank holidays). Please contact your nominated pharmacy for their processing times.
- Non-repeat prescription requests (called acute items) and queries may take longer to process and the clinicians may wish to speak with you
We do not accept repeat prescription requests over the phone.
Ordering a Repeat Prescription
When you order a prescription, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
Ordering an Urgent Prescription
Please be aware we are unable to meet urgent requests for repeat prescriptions unless they are for the following medications.
Any urgent prescription requests which do not fall into these categories we will try to process as soon as possible but please be aware this is unlikely to be the same day.
If you are without your normal repeat medication for whatever reason, please call 111 and advise them of the situation, they can supply a limited emergency supply until your order is approved.
- Reliever Asthma Inhalers: Salbutamol, Ventolin, Terbutaline, Bricanyl - usually blue but not always
- Steroid Tablets: Prednisolone, Dexamethasone
- Adrenaline Auto-Injectors: Epipen, Jext, Emerade
- Thyroid Medication: Levothyroxine
- Anti-Psychotics: Lithium, Aripiprazole, Olanzapine, Quetiapine (sondate/Seroquel), Risperidone, Haloperidol, Amisulpride
- Warfarin and other blood thinners: Rivaroxaban, Apixaban, Dabigatran, Edoxaban
- Anti-Parkinson's Drugs: Sinemet, Madopar, co-careldopa, co-beneldopa, sastravi, stanek, stalevo
- Immunosuppressants: Azathioprine, Methotrexate, Ciclosporin, Mycophenolate
- Strong (Opioid) Painkillers: Buprenorphine Patches (butec/butrans), Fentanyl Patches (matrifen), Morphine (zomorph, MST, oramorph), Oxycodone (shortec/longtec/oxycontin/oxynorm)
- Palliative Care Medication (any)
- Anti-Convulsants (epilepsy medication) ONLY if being used for epilepsy: Carbamazepine, Gabapentin, Lamotrigine, Levetiracetam, Phenytoin, Sodium Valproate (epilim), Topiramate
- Anti-Depressants: Sertraline, Venlafaxine, Mirtazapine, Citalopram, Vortioxetine, Trazodone
- Insulin: Lantus, Novorapid, Humulin, Humalog, Tresiba, Levemir, Actrapid, Insuman, Insulatard
Order Online
The easiest way to order your prescription is to order online. It's a quicker process than having to submit a paper version.
Order a repeat medication item
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications to the surgery.
Or, you can submit a handwritten request. You may also write out an order for someone else. You must include the patient's name, date of birth and requested medication.
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Pharmacies offer a prescription collection service from our Practice, for our vulnerable patients.
Please contact the surgery for more information. Please contact your local pharmacy for options on having it delivered.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Non-repeat prescriptions
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the clinician but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your clinician prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the clinician. Examples include many anti-depressants, antibiotics or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your clinician again.
Medication Queries
Important
This option is a query line only, it is not answered by anyone clinical, they can't advise, discuss test results etc.
If you are asking if your medication is ready to collect? Have you checked with your pharmacy/chemist first before waiting to speak to one of the team?
Please get in touch with the surgery to raise a query about your medication.
- Telephone: 01524 235 900 using option 3 - This line is open 8:30am to 12:30pm daily.
Structured Medication Reviews
What is a structured medication review (SMR)?
An SMR is a private, confidential meeting between you and clinical member of the practice team (usually one of our clinical pharmacists) to discuss your health and medication, you should expect this to take approximately 30 minutes.
Our clinical pharmacists are experts in medications, and they work alongside your doctors to make sure all your medications are right for you.
The aim of the review is to ensure that you are being prescribed the most appropriate medicines for you in line with current guidance, making sure that you get the most safe and effective treatment available without affecting the quality of your care or your daily routine.
What happens during the review?
During the review you will be asked about how you are getting on with your medicines - so please do advise about any problems or concerns you may have. You will also be able to ask any questions you may have about your medicines, to improve your understanding or help you to get better use from them.
How should you prepare for your review?
Your review will likely take place over the telephone, so please ensure we have your correct contact information.
Some reviews may take place face to face, in which case please bring all medications and your lists of questions with you.
Once you have booked your review either via the app online or with reception, please make a note of the date and time of your call.
Make a list of ALL your medication:
- Everything you are prescribed either from the GP or elsewhere e.g. hospital
- Any medications that you buy over the counter from the pharmacy, supermarket or other stores, including herbal or supplement treatments
- Any medicines that you no longer take – it is important that we know what you have stopped taking and why, so that we can ensure the correct treatment is prescribed.
- If you have not had time to make this list – please, try to ensure all your medications are with you at the time of the call.
Make a list of any questions you may have about your medications, things you might want to consider include:
- Why is it important to take this medication?
- When and how to take the medication?
- How long should it be taken for?
- How do I know if its working, and what should I do if I have a problem with it?
- Are there any medicines, food, alcohol etc that I should avoid whilst taking this medication?
- What will happen if I miss a dose or choose to stop taking it?
What happens after the review?
Depending on what is discussed and any changes we agree with you, we may make follow up appointments. If this is necessary, the pharmacist will discuss a time and date that would best suit you.
Your regular GP will be informed that a review has taken place and of any suggested medication changes we have agreed together with you at the meeting.
A summary of the review will be documented in your medical record.
Any tests or referrals to other health care professionals, if necessary, will be agreed and acted upon.
We will be offering an online appointments booking option following an invitation from our BMG Pharmacists team, however if booked incorrectly without an invitation, then it will be cancelled and you will be informed via text to rebook an appointment through other appropriate channels?
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
When going abroad you can take your NHS medications with you.
Please visit the NHS website for the latest Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Further Information
Electronic Prescription Service
The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies. Eventually EPS will remove the need for most paper prescriptions.
Electronic Repeat Dispensing
If you have any electronic repeat dispensing this will not show on your online sevices as a repeat medication. To order this medication please contact your pharmacy.
Care Quality Commission
Overall Rating: Requires improvement
Heysham Primary Care Centre
Middleton Way
Heysham
LA3 2LE
Telephone: 01524 235 900
Morecambe Health Centre
Hanover Street
Morecambe
LA4 5LY
Telephone: 01524 235 900
West End Medical Practice
1 Heysham Road
Morecambe
LA3 1DA
Telephone: 01524 235 900
York Bridge Surgery
5 James Street
Morecambe
LA4 5TE
Telephone: 01524 235 900
Westgate Medical Practice
Braddon Close
Westgate
LA4 4UZ
Telephone: 01524 235 900